Help & Support

Welcome to the Anoop Surgical Kota Help Center. We’re here to ensure your experience with us is smooth, informed, and reliable. Please explore the sections below to resolve your queries or connect with our support team.

📦 1. Order & Delivery Support

  • Track Your Order: Visit the “My Orders” section in your account or use the tracking link in your confirmation email.
  • Delivery Time: Orders are typically delivered within 3–7 working days (Rajasthan-based orders may be faster).
  • Urgent Requirements: For emergency medical equipment needs, please call us directly at 📞 +91 080003 53026

🧾 2. Billing & Invoices

  • Invoice Download: After successful purchase, invoices are emailed automatically. Check your spam folder too.
  • GST Invoice: We provide GST-compliant invoices. If missing, contact our support for a duplicate.

🧰 3. Product Support & Specifications

  • Product Queries: Detailed specifications are listed under each product. For surgical compatibility or medical use clarification, contact our experts.
  • Warranty & Service: Some products carry manufacturer warranty – terms differ based on brand. Contact us with your invoice for claims.

🔁 4. Returns & Replacements

  • Return Policy: We allow returns only in case of damaged, expired, or wrongly shipped items, reported within 48 hours of delivery.
  • Replacement Process: Share product images and invoice copy via WhatsApp or Email. Our team will verify and arrange a replacement if valid.

💳 5. Payments & Refunds

  • Payment Methods: We accept UPI, Bank Transfer, Cash on Delivery (limited), and all major Cards.
  • Refund Timeline: Refunds (if applicable) are processed within 5–7 business days via the original payment mode.

🔒 6. Privacy & Data Safety

  • We prioritize the confidentiality of your medical history and payment details.
  • Read our Privacy Policy to understand how your data is handled securely.

📩 7. Need More Help?

  • Call Us: 📞 +91 080003 53026
  • Email Us: 📧 support@anoopsurgicalkota.com
  • Visit Us: 33 Corner, Anoop Medical Road, Gate, opposite New Medical College Hospital, Arogya Nagar, Kota, Rajasthan 324010
  • Map: Anoop Medical